Policy Privacy

CAMERA FIX SRL collects and processes personal data in accordance with the provisions of the General Data Protection Regulation of the European Union (EU GDPR) and other regulations in force in Romania and the European Union.

A. Introduction
‍The privacy of visitors to our website is very important to us, and we are committed to protecting it. This policy explains what we will do with your personal information. Consent to the use of cookies in accordance with the terms of this policy when you first visit our website allows us to use cookies each time you visit our website.

‍B. Credit
‍This document was created using a template from SEQ Legal (seqlegal.com) and modified by Camera Fix SRL.

‍C. Collection of Personal Information
‍The following types of personal information may be collected, stored, and used:

1. information about your computer, including IP address, geographical location, browser type and version, and operating system;
2. information about your visits to and use of this website, including referral source, visit duration, page views, and website navigation paths;
3. information that makes a person identifiable, such as first name, last name, address, delivery address, postal code, country, phone number, email address;
4. information contained in any communications sent by email or through our website, including communication content and metadata;
5. any other personal information you send to us.

Before disclosing another person’s personal information to us, you must obtain that person’s consent for both the disclosure and the processing of that personal information in accordance with this policy.

‍D. Use of Your Personal Information
‍Personal information submitted through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for:

‍1. Processing purpose: Diagnosis and repair of electronic equipment (under manufacturer warranty)
Personal data processed: First name, last name, address, delivery address, postal code, country, phone number, email address
Legal basis: Conclusion and execution of repair contract under manufacturer warranty
Processing duration: 2 years from the date of equipment handover
Recipients / Processors: Equipment manufacturer, subcontractors, external IT solution providers, courier companies, public authorities

‍2. Processing purpose: Diagnosis, repair, maintenance, installation, and out-of-warranty electronic equipment services
Personal data processed: First name, last name, address, delivery/billing address, postal code, country, phone number, email address, bank details
Legal basis: Conclusion and execution of out-of-warranty repair contract
Processing duration: 10 years from the date of equipment handover
Recipients / Processors: Subcontractors, external IT solution providers, courier companies, public authorities, tax authorities (ANAF)

‍3. Processing purpose: Providing responses to your questions, complaints, or requests submitted via letter, email, or phone
Personal data processed: First name, last name, phone/fax number, email address, postal address, voice
Legal basis: Consent
Processing duration: During the resolution period and for 2 years after resolution
Recipients / Processors: Software provider, call-center service provider, public authorities

‍E. Disclosure of Personal Information
‍We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy. We may disclose your personal information to any member of our group of companies (this includes our subsidiaries, our parent company, and all its subsidiaries) as reasonably necessary. We may disclose your personal information:

1. to the extent required by law;
2. in connection with any ongoing or prospective legal proceedings;
3. in order to establish, exercise, or defend our legal rights (including providing information to others for fraud prevention and credit risk reduction);
4. to the purchaser (or prospective purchaser) of any business or asset we sell (or contemplate selling);
5. to any person where we reasonably believe that a court or other competent authority may request disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

‍F. International Data Transfers
‍Information we collect may be stored, processed, and transferred between any of the countries in which we operate to enable us to use the information in accordance with this policy. Information may be transferred to countries that do not have data protection laws equivalent to those in the European Economic Area, including the United States, Russia, Japan, China, and India. Personal information you publish on our website or submit for publication may be available worldwide via the internet. We cannot prevent the use or misuse of such information by others. You expressly agree to the transfers described in this Section (F).

‍G. Retention of Personal Information
‍This Section sets out our data retention policies and procedures, designed to ensure compliance with legal obligations regarding retention and deletion of personal data. Personal data will not be kept longer than necessary for its purpose. Without prejudice to the above, personal data will be deleted as follows:
‍
1. personal data will be deleted at the applicable retention deadlines.

Notwithstanding the above, we will retain documents (including electronic documents) containing personal data:

1. where required by law;
2. if we believe the documents may be relevant to ongoing or future legal proceedings;
3. to establish, exercise, or defend our legal rights.

‍H. Security of Personal Information
‍We will take reasonable technical and organizational precautions to prevent loss, misuse, or alteration of your personal information. We will store all personal information on secure servers (password- and firewall-protected). You acknowledge that transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password confidential; we will never ask for your password (except when logging into our website).

‍I. Amendments
‍We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes. We may notify you of changes via email or through the private messaging system on our website.

‍J. Your Rights
‍You may request details of personal information we hold about you. Providing such information will be subject to:

1. no fee (free of charge);
2. sufficient proof of identity (e.g., notarized passport copy + certified utility bill).

We may withhold personal information where permitted by law. You may request at any time that we do not process your personal data for marketing purposes.

‍K. Third-Party Websites
‍Our website includes links to third-party websites. We have no control over, and are not responsible for, their privacy policies and practices.

‍L. Updating Information
‍Please inform us if the personal information we hold about you needs to be corrected or updated.

‍M. Cookies
‍Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) sent by a web server to a browser and stored by that browser. Cookies may be “persistent” or “session” cookies:

1. persistent cookies remain valid until expiry or deletion;
2. session cookies expire when the browser is closed;

Cookies do not usually contain personally identifiable information, but personal data we store may be linked to cookie data. We use only session cookies on our website.