Terms & Conditions

TERMS & CONDITIONS

CAMERA FIX is authorized by manufacturers to provide service and repair services both under warranty and out of warranty.
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CAMERA FIX shall perform repairs and customer support services in accordance with the legislation in force, namely Article 4 of Government Emergency Ordinance no. 34/2014 as well as Law 449/2003, and in accordance with the standards and procedures of the manufacturers for which it is authorized, for products both under warranty and out of warranty.
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CAMERA FIX shall not be responsible for product warranties in cases where the products have not been used in accordance with the user manual and in accordance with the warranty granting specifications set out in the warranty certificates issued by the manufacturers.
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CAMERA FIX shall repair, out of warranty, any product for which support exists from the manufacturers, using the manufacturers’ original parts and without compromising quality standards.
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CAMERA FIX shall provide warranties for service work, in accordance with the legislation in force and with CAMERA FIX quality standards.
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CAMERA FIX shall make available to customers and users of electronic devices the customer support service, by telephone / e-mail, for any details relating to products currently in service or which are to be sent in for service for the purpose of repair.
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REPAIRS UNDER WARRANTY
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CAMERA FIX shall carry out repairs under warranty in accordance with Romanian legislation (Law 449/2003) and in accordance with the warranty conditions and standards communicated by manufacturers through the warranty certificates and user manuals of the products.
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CAMERA FIX shall use only original parts ordered from manufacturers for the repair of products in service and shall not deviate from this rule.
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CAMERA FIX shall intervene for repairs under valid warranty conditions. In the event that warranties are voided for third-party reasons, CAMERA FIX shall not carry out out-of-warranty repairs without the consent of the owner of the equipment.
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Products under warranty shall be referred to as IW products (In Warranty).
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In the event of the cancellation of product warranties, CAMERA FIX shall act in accordance with the manufacturers’ procedures as well as in accordance with the requirements and statements in the warranty certificates of the products and the specific user manuals.
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Product warranties may be voided by CAMERA FIX under the following conditions:
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• impacts, cracks, chips, burnt or burst components / parts, damaged, removed or altered warranty labels or seals, products used under improper conditions (incorrect supply voltages, exposure to large variations in temperature and pressure, mechanical shocks, improper handling, use of the products in conditions of humidity, dust, noxious substances or under the action of chemical substances, password-protected software, incorrect settings and installations, defective power sources, sockets without grounding, penetration of liquids, metals or other substances into the equipment, mechanical or plastic intervention on the products, connecting or disconnecting certain components while the equipment is in operation). Details regarding these aspects are found in the warranty certificates and the warranty granting conditions issued by the manufacturers.

• defects caused by use: use of unauthorized software, use for purposes other than those for which the product was manufactured.
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For more details, please consult the warranty certificate and the user manual, as well as the warranty granting conditions in the product documents and on the manufacturers’ websites.
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In the event of the cancellation of warranties, CAMERA FIX shall not perform out-of-warranty repair services on the products without the consent of the product owner and his/her confirmation. If the owner of the product does not agree to the repair under out-of-warranty conditions, the product shall be returned to the owner in the condition in which it was delivered, with the warranty certificates cancelled in accordance with the standards and requirements of the equipment manufacturers.
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BRINGING OR SENDING PRODUCTS TO CAMERA FIX
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For products that arrive at CAMERA FIX headquarters, by courier or through third-party partners, they must be accompanied, in accordance with manufacturer standards and the legislation in force, by:
• the warranty certificate
• the purchase invoice
• all accessories related to the product, the accessories with which it was purchased
• personal contact details so that the customer may be contacted by the CAMERA FIX team
• the written mention of the claimed defect (for products that are not brought personally to CAMERA FIX reception points) or the verbal mention of the claimed defect, for products that enter service through CAMERA FIX locations, as stated on this Website
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Customers who send products by courier are responsible for the proper and safe packaging of the products so that they may be transported safely.
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CAMERA FIX does not assume responsibility for defects or missing items due to third-party carriers: courier, post, and the like.
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CAMERA FIX is responsible for customers’ products from the moment the product enters service until the moment it is dispatched by courier or personally returned through reception points.
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CAMERA FIX shall have the right not to repair the products sent to it in the absence of the documents and items mentioned in the above list and in accordance with Romanian legislation, standards and manufacturers’ requirements. CAMERA FIX shall carry out repair work provided that it has all the documents and items necessary for repairs under warranty. CAMERA FIX shall have the right to contact the owner of the product in order to request the missing items or documentation relating to the product brought or sent in for service.
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CUSTOMER SUPPORT
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CAMERA FIX makes available to customers multiple communication channels:• e-mail address
• telephone number
• web platform for viewing the status of the product currently in service
• working hours
• the documents and other items necessary for sending or bringing products into service
• other communications relating to service activity
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CAMERA FIX is not responsible for communication with customers on matters relating to:
• support in the use of equipment or products
• technical specifications, descriptions or technical capabilities of the products
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OUT-OF-WARRANTY REPAIRS: (OW – OUT OF WARRANTY)
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CAMERA FIX performs repair services for any out-of-warranty product, using the manufacturers’ original parts.
For out-of-warranty products, it is not necessary for any document to accompany them, except for the written mention of the claimed defect (for products arriving by courier or by other means than CAMERA FIX reception points).
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Any repair outside the manufacturer’s warranty entails costs regarding the replaced parts, labor and transport where applicable, communicated transparently by CAMERA FIX to each customer, before the start of the repair process, based on a diagnosis and an estimate of the service work.
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For post-warranty products or those that do not fall within the general terms and conditions for granting warranty, the resolution period may take between a minimum of 30 days and a maximum of 180 days from the date of receipt into service.
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WARRANTIES FOR SERVICE WORK

CAMERA FIX guarantees repairs for out-of-warranty products as follows:
• 3 months for the spare part
• 3 months for laborIf the product returns to service within 3 months with the same claimed defect, CAMERA FIX undertakes the repair under warranty of the product for the same defect for which it was brought in during the first intervention.
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For out-of-warranty products, if the same product returns to service during the warranty period mentioned above, but the product has a different defect unrelated to the part and the defect previously claimed, CAMERA FIX shall not assume the repair under warranty, but this shall be borne by the owner of the product.
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GENERAL TERMS AND CONDITIONS FOR EQUIPMENT IN THE POST-WARRANTY PERIOD
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According to Article 4 of Government Emergency Ordinance no. 34/2014 regarding consumer rights within contracts concluded with professionals, CAMERA FIX CLIENTS (referred to as BENEFICIARIES in this contract) are informed of the following conditions and general terms regarding products outside the warranty period:

Article 1. Subject matter of the contract
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1.1. The diagnosis and repair by the Provider, at the request and with the written or verbal consent of the Beneficiary, of the electronic equipment mentioned in the service form, which is outside the warranty period.

Article 2. Contract period
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2.1. The contract period shall be measured from the moment when the product goes outside the initial manufacturer’s warranty, as follows: the manufacturer’s warranty period has ended or the manufacturer’s commercial warranty has been cancelled, for a period equal to the average lifetime of use of the products.
2.2. The repair of the equipment shall be carried out at CAMERA FIX headquarters, and the Beneficiary shall be informed of the results of the technical diagnosis and the estimated time for remedying the functional defects.

Article 3. Obligations of the parties
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3.1. The Beneficiary:
a) shall provide the Provider with all information relating to: the condition of the equipment, the defect manifested, data concerning the equipment necessary for its acceptance into service, as well as other details requested by the service regarding the device;
b) shall use the equipment strictly for the purposes for which it was built by the manufacturer, in accordance with the user manual and the product specifications;
c) shall pay the Provider the diagnosis fee;
d) shall send the Provider, in writing or verbally, acceptance or refusal of the repair within a maximum of 48 hours from the Provider’s verbal or written request;
e) undertakes to pay the value of the repairs as well as the diagnosis and transport fees, no later than 3 days from the date on which the Beneficiary received the pro forma invoice from the Provider, by e-mail;
f) any delay in the payment of the issued pro forma invoice shall cause the delay of the repair of the equipment by a number of days equal to the days of non-payment of the amounts owed to the Provider;

3.2. The Provider:
a) shall diagnose the equipment and shall send the Beneficiary, in writing or verbally, the final diagnosis resolution, as well as the related payment amounts for the repair according to the communicated diagnosis;
b) shall repair the equipment in the event that the diagnosis shows that the equipment is suitable for repair, only with the express written or verbal consent of the beneficiary of the equipment and within the payment amounts communicated to the Beneficiary. Any modification of the fees shall be communicated within a maximum of 24 hours from the first communication and the Beneficiary approval process shall be resumed, justified by an estimate of the diagnosis and repairs;
c) upon request, shall deliver to the beneficiary, together with the repaired equipment, the defective part that was replaced on the equipment, insofar as this is possible or applicable;
d) shall provide the owner with an estimate of the service work, together with the repaired equipment and the detailed tax invoice or cash receipt corresponding to the payment made by the Beneficiary;
e) shall not assume responsibility for the loss of personal information or personal data stored on the equipment and shall not be considered liable for any damages caused as a result of the loss of such data; the Provider’s obligation shall be limited to the diagnosis and repair of the equipment;
f) shall resolve any conflict situation or situation considered to be a deviation from the conditions specified in this contract. Any complaint or claim shall be sent by the Beneficiary to INFO@CAMERAFIX.RO. Following the complaint, the Beneficiary shall receive a unique complaint number. The Beneficiary shall be contacted by a company representative for the purpose of investigating the situation, in order to present the resolution for settling the case amicably, within 30 calendar days from the first contact with the Beneficiary or the first registration of the complaint.
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Article 4. Payment conditions and the price of the contract

4.1. The Beneficiary shall pay the Provider the diagnosis fee, as well as the repair and transport fee for the equipment. If the intervention is possible, and the Beneficiary has communicated in writing or verbally the agreement for remedying the equipment at the communicated price, he/she shall pay the value of the costs of the repair of the equipment and the transport fee. The Beneficiary shall not pay the diagnosis fee in the case of repair carried out at CAMERA FIX service.
4.2. In the specific situation where the Beneficiary does not agree with the repair of the equipment by the Provider, he/she shall pay the diagnosis fee and the transport fee for the equipment from the Provider to the address specified by the Beneficiary;
4.3. The technical evaluation fee of the equipment (diagnosis) is 0 lei. The prices shall be communicated by the Provider through its information channels;
4.4. The Beneficiary has the possibility to pay the specified fees as follows: into the bank account by payment order, at the reception points of the dedicated work locations of the Beneficiary;
4.5. The price shall consist of: the diagnosis fee, the replaced part/parts, labor, transport (if applicable). An invoice may include all of the above items or part of them, depending on the situation and on the type of repair or intervention;
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Article 5. Warranty
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5.1. The Provider ensures a warranty of 3 (three) months for the replaced part and 3 months for the related labor;
5.2. The Provider shall not grant warranty and free labor under the conditions of this contract in the event that the Beneficiary claims the same defect within 3 months, but following diagnosis, the claimed defect arises from other sources, parts or works than those previously performed for the Beneficiary’s equipment;
5.3. The validity of the warranty conditions for service work applies exclusively in the event that the equipment has been used in accordance with the user manual and only for the purpose for which it was produced;
5.4. In the event that the defect claimed by the Beneficiary persists and irregularities are found in the repair or intervention carried out by the Provider, under the conditions of the law, the Provider shall compensate the Beneficiary within the limits of the law as follows: repair under warranty conditions (part and labor), payment of the transport of the product from the Beneficiary to the Provider and return; diagnosis, but within the limits of the services previously performed by the Provider;

Article 6. Other provisions
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6.1. The conditions of this contract are valid for the duration of the contract and for any service intervention on the equipment. The contract shall terminate, without any other prior formalities and/or without the intervention of the court, as follows:
a) by the written agreement of the contracting parties;
b) upon the expiry of the warranty period granted for the intervention that is the subject matter of this contract.